Cancellation and Refund Policy

TapView does not sell standard consumer goods through an online shop. Our work includes business-specific configuration, onboarding, permanent QR/NFC identity assignment and access to digital services. These services and configured materials cannot be returned as unused retail merchandise.

A change of mind, reduced use, failure to use available features, dissatisfaction caused by a third-party platform decision, or a business’s failure to provide required onboarding information does not normally create a refund entitlement.

A confirmed setup or paid service order cannot ordinarily be cancelled after payment or after TapView has begun business-specific configuration. If an agreed in-person onboarding appointment must be changed, contact us as early as possible. TapView may offer a reasonable rescheduled appointment, but rescheduling does not create a refund entitlement.

A request to stop a future recurring renewal must be made before the next billing date through the available subscription controls or by contacting TapView. Stopping a future renewal does not refund the current paid period, an agreed TapView Card amount or an earlier completed renewal.

Access after non-renewal, cancellation or payment failure will follow the applicable plan rules. Permanent QR assignments remain preserved during temporary business inactivity.

We will review a request where:

• The same payment was successfully charged more than once.
• The amount charged differs from the amount authorised and confirmed for the order.
• TapView confirms that it cannot deliver the core service that was paid for.
• A refund or other remedy is required under applicable law.

An unauthorised transaction should also be reported immediately to the relevant bank/payment provider and to TapView so the available records can be reviewed.

Email admin@tapviewai.in as soon as possible with the business name, payment date, amount, transaction or payment reference and reason for the request. Do not send an OTP, UPI PIN, password or complete card/bank credentials.

If a refund is approved, it will normally be initiated to the original payment method. The time for the amount to appear is controlled by the payment provider and the customer’s bank. Provider or bank processing time is outside TapView’s direct control.

See our Terms and Conditions, Service Delivery Policy and Plans & Pricing for the terms that apply to TapView services.